Training Roster And Homework Updates!

By Austin Thelen, 2022-05-20

Homework For Pet Training


As part of this exciting new release we have added a new 'Homework' feature.  You can now send your clients Homework for private training lessons or in group classes.  For private lessons, you can send them homework directly in the "Today" tab from the training dashboard.  For group classes, you can send your entire class homework or individual owners homework directly from the "Today" tab in the trainer's dashboard or directly within the new "Roster" section of a group class.

When a customer receives homework, they will have a new "Homework" icon pop up in their home screen options.  They can access new homework or any homework for previous lessons/classes they have taken in the past.  See the video below for details on how to use this new feature!

New Class Rosters For Group Classes


We have been developing this feature for a long time and we are really excited to release it!  You can now access training rosters for any group course you teach.  You can access all of your rosters in the "Roster" tab in the trainer's dashboard or by clicking the "Roster" button in the "Today" tab next to the course you want to see the roster for.

Within the roster you can easily message the whole class, send homework to the class, take course notes/lesson plans, view and update notes about individual pets, group check in pets, individually check pets in, group checkout pets, individually check out pets, and more.  See the video below for details of how our rosters work.

Custom QR Code And Flyer For Custom Branded Apps


A couple weeks ago we released the ability to create custom branded apps for your business!  We have had a big response to people signing up for those!  We have designed a way for Paw Partner to automatically create a custom QR code for you to use in marketing materials.  The QR code will take your customers to either the Apple App store or Google Playstore to download your new custom branded app.  We also made a simple marketing flyer if you don't want to create one yourself.  To access these materials go to "Settings" -> "Integration" -> "Mobile App Flyer& QR Code".  See the video below for more details.

New Update 4-1-22!

By Austin Thelen, 2022-04-01

Exciting New Updates!


In today's release, we have updated and improved many new features. This blog will cover our three biggest updates.  Stay tuned on our next update coming soon with our new training roster and homework updates.  This will be released when it is finished being tested!

Multi-Messaging Updates


With this new update you are now able to send multiple messages at the same time.  You can do this in two areas: the Arrival Report, and in the Reservation Browser.  We are working on developing a more in depth "Email Marketing" feature that will be released when finished.  These messaging features are integrated with our messaging platform and can use templates and attachments but not branded marketing which is what we are working on adding.

Messaging In The Arrival Report


Messaging in this report is particularly useful when you want to contact all of your customers scheduled to come in on a certain day.  An example would be "my groomer is sick and I need to message all of my grooming customers tomorrow to let them know they need to be rescheduled".

To access this report go to the overview screen and click "Reports" -> "Arrival Report"

You can select which date you want to see in the date selector at the top of the page.  You can use the red toggle button on the top right corner of the screen to switch between services scheduled to arrive on that day.  See the video below for detailed instructions of how to send messages within this report:

Messaging In The Reservation Browser


Messaging within the Reservation Browser is possible by going to the overview screen and clicking "Reservations".  Within the Reservation Browser you can sort and filter by clicking the tabs or the sorting headers on the op of the columns.  See video below for detailed instructions on how to send multiple messages in the Reservation Browser:


Taxable Income Report


We added a new report in our "Sales Report" section.  This can be accessed by clicking "Manager" -> "Reports"-> "Sales" -> "Taxable Income".  This report will allow you to select a date range and will show you all of your taxable income for that period and how much tax was collected for that date range.  Your collected tax amount will match your total tax collected in the Sales and Income Overview report in the top summary section.  For detailed information regarding the new Taxable Income Report see the video below:

Deposit And Prepay Tip Prompt Setting Update


We have added some new settings regarding prompting your customers for tips when they are paying a deposit or prepaying for a reservation.  You can update these preferences by clicking "Settings" -> "Payment".  See the video below for detailed instructions on how to use these new setting updates:

A big thank you to all of our customers for the continuous feedback.  We have many new features we are currently working on.  We slightly changed the way we release bug fixes and small new features allowing us to release those to you faster.

Please let us know if you have any questions or need anything at all!

- Paw Partner Support

New Custom Branded App Available!

By Austin Thelen, 2022-03-04

Get Your Custom Branded Mobile App Now!


$300 App Building Fee And 99$/Month


We are beyond excited to be releasing our new custom branded mobile apps.  This is a feature that we have been developing for months and it is finally available for release- you can now have your very own mobile app in the Apple App store or Google Play Store!  Signing up for the custom mobile app will give your staff and customers a complete branded experience on the desktop as well.  Read below for more information about this exciting new release!

The Custom Branded Mobile App


Do you want your customers to have the most branded experience with the most features in the industry?  Check out our new branded apps!  When you sign up for a branded app, we will build and release an Apple and Android app in the App stores.  Your branded mobile app will have the same full set of features but will have branding exclusive to your business and an app with your business' name on it!

Your App With Your Business' Name On It!


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Your Business' Branded Colors!


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With your custom branded app, your customers will have the same experience and login account information as with our main Paw Partner app, but will only be able to interact with your business!  Customers will have the same options to make reservations, buy packages, pay invoices, sign up with memberships as with your current Paw Partner account.

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When your customers interact with your business through their desktop or mobile app, they will also only see your business' posts and pictures in their 'timeline'.

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When you sign up for our branded app, your customers will have all of our premium app features for free!  Your business will also have the option to turn off these features if you choose.  For your daycare or boarding services, if your business chooses to allow, your customers will be able to set alerts for our mobile app to alert them when you are filling up for a specific date or holiday so they can get a reminder to make a reservation for the holidays before you fill up!

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Another premium feature your customers will get included with your branded app if you choose will be that they will get a occupancy color bar showing how close you are to being fully booked.  You have the ability to limit these premium features for your customers if you choose!

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Your Staff Will Have All The Same Features 


With our new Branded experience, your staff will have all of the same features and logins as they do with our Paw Partner login, but they will also have the branded experience!

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Your Staff will have all the of features from our industry leading mobile app including task management, messaging, time clock, and more!

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Try Out Our New Branded App For Yourself!


We have created a demo custom branded mobile app in the app store.  Just search for "The Pet Dojo" in either the Apple App Store or the Google Play Store.  Download the app and log in with your current Paw Partner credentials and you will be able to see what your customers will experience with the new Branded App!

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Pricing Information For Your Own Custom App!


Our industry has a couple companies who have attempted to make "Custom" apps.  Our new branded app is a complete game-changer for the industry.  We brought all the features of Paw Partner and made it available in your Branded app.  Instead of only having features on the customer side, our branded app has 100% of the features that you can use on the computer also available in the mobile app.  The limited custom apps in our industry charge up to a thousand dollars to build your app and hundreds of dollars per month.  We want our customers to have every tool available to grow and boost their business.  

To build your new Custom Branded App there is a $300.00 app-building fee.

When signing up for the Branded App there is a $99.99 monthly maintenance fee.

This branded service is an add on to our general Paw Partner subscription and is added to your current or new subscription with Paw Partner.  

Speak with our team today, we would love to show you the best Custom Branded App in the industry!

Message Support@pawpartner.com to speak with our team!

Release 12-16

By Austin Thelen, 2021-12-16

New Vaccine Notification


In this release we have added a new vaccine notification system.  Your customers will still receive their automatic notifications directly from Paw Partner.  We have now added a new way for you to easily notify your customers as well.  In the templates area we have added a new "Vaccine Template".  To access this go to "Settings" -> "Templates" -> "Business" -> "Vaccine Notification".  From here you can customize what your vaccine notification email that is sent to customers.

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There are 2 ways to send this reminder to your customers.  The first way is directly in the pet card.  If you click on the vaccine tab, you will now see a "Notify" button.  Clicking this will send the Vaccination template to your customer.  You will also see next to the vaccines a "last notified" flag.  This will inform your staff to the last time the vaccine email was sent to your customer.  See the photo below for more information:

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The second way to send the vaccination notification is in the "Vaccine Report".  To access this report, go to "Overview" -> "Reports" -> "Vaccine Report".  This report will show you your upcoming reservations with expired, missing, or unapproved vaccines.  If your customer has sent vaccines but your staff haven't approved them yet, it will be flagged yellow.  In this report you will see a "Notify" button to send the reminder to your customer and you will also see "last notified" so you can see the last time your customer was notified about the vaccines.  See the photo below for more detail:

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Searching For One Customers Payment Transactions 


In this release, we have added an easier way to look up a customers payment transactions.  In the "Manager" -> "Payment" register if you search a customers name you will see that the customers name has a clickable button.  If you click this button, it will bring up all of that customer's transactions for the past 18 months.  If you need to look farther back than 18months you can change the dates in the date selector at the top of the page.  We have also updated our database so that searches will be much faster for historic payment or sales reports.  See photo for more detail:

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Edit Number Selected At Checkout


We have added the ability for you to type in a quantity at checkout instead of having to toggle to higher numbers.  To type in numbers, just click the area where the number is and type in your desired quantity.  See photo below for more detail:

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Please let us know if you have any questions.  Our team is hear if you ever need anything at Support@pawpartner.com!

Big Feature Update 12-9

By Austin Thelen, 2021-12-09

Exciting New Updates!


We have an update releasing later today with various features that we have been developing for a few months.  Below you will see the different features with videos and screenshots to better illustrate today's release.  We have also made a blog post with all of this information so you can share with your staff.

Memberships Now Available!


For our businesses who are integrated with our credit card processor Card Connect, we are releasing the ability for you to create memberships and have them automatically billed to your customers.  You will be able to set the renewal period for monthly, annually, or other increments that you prefer.  You can sign customers up for a membership in your office or they can sign up and pay directly through the mobile app.  When your customer signs up for a membership they will receive a monthly package with whichever services you would like to include in the membership.  When their membership renews the next month, their package credits will reset and they will be given their membership credits on that date.  To set up your memberships click the heart logo to see the video below:

To track and edit your memberships, we have created a "Membership Report".  To access this report click "Manager" -> "Reports" -> "Membership Report".  In this report you can toggle to see which memberships are active, cancelled, or inactive.  You can also click "..." to modify, cancel, or delete the membership, or view the financial transaction in the payment register.  To see how to use the "Membership Report" click the heart logo to see the video below:

Bar Code Scanner Update


With this release, we have added support for USB bar code scanners.  There is nothing more for you to do than to plug it in and start scanning.  In "Settings" -> "Pricing" -> "Retail Items" you can add "UPC" codes into your retail items.  This will direct the scanner as to which item you are looking for.  When you are inputting UPC codes you can simply scan an item and the UPC code will be entered.  You can also search for items in your settings by scanning an item with an inputted UPC code.  At checkout, if you click on the "items" tab, you can scan your item and it will find that item and add a quantity of one directly into your checkout.  If you scan the same item again it will add another item as long as there is availability.  

Messaging Updates


In our "Messages" section, we have added a "deleted" tab that will house all of your deleted messages.  In this Deleted tab, you can also restore deleted messages.  Any staff with "message access" will now be able to delete and restore messages, previously that was a manager/owner permission.

In the main message "Inbox" thread we have added a yellow highlight for messages that customers have sent to your business that staff have yet to respond to.  You will see the yellow highlight in the "Updated" column in your inbox.

Another update in our messaging platform is the addition of templates.  You can use templates both when you create a new message or when you reply to a message.  To create a new template simply write the content you would like the template to say directly in the message and click "Save As Template".  This will save the template for you to use in the future.  To use a previously saved template, simply click on the drop down "template" selector and you will be able to choose which template you would like.  Once selected, the template will load directly into the message.  See the screenshot below for more detail:

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New Payment Method Tracking


With this update, we have added the ability for you to customize which forms of payments you take and track.  To access this you can go to "Settings" -> "Payments".  In this section you can select which payment methods you would like to enable.  Please note that tracking non integrated payment processors such as "Paypal" will NOT link directly into your Paypal account but will track which payments you log in Paw Partner were Paypal transactions.  See the screenshot below for more detail:

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Backdating Reservations Now Supported


With today's update, we are now supporting the ability to backdate reservations for all segments of Paw Partner: Boarding, Daycare, Grooming, and Training.  You are now able to change the dates of the reservations before, during, and after a pet is checked out.  Note that if you are modifying "Checked Out" reservations, your modifications will NOT also modify the payment register.  If you want a payment modified, you will also need to modify the transaction directly in the payment register.

We are excited to be releasing these features today.  We have a bountiful amount of features that we are continually working on so keep an eye out in the "Updates" section for all the new features releasing on Paw Partner.  Thank you for being a part of our Paw Partner family, and please let us know if you have any questions or need any assistance at all to Support@pawpartner.com.

New Update 11/19

By Austin Thelen, 2021-11-19

Grooming Repeating Reservation Update


We are excited to release a new update to allow staff to be able to create repeating grooming reservations.  This update only allows staff to create repeating reservations, customers will still have the same reservation process as before.

Creating A New Repeating Grooming Reservation


To create a repeating grooming reservation you must do so in the groomer dashboard.  This will not be available through "Quick Reservation" or "Create Reservation".  In the groomer dashboard, go to either a groomer's calendar or the overview calendar.  Note that whatever service and add-ons you select for the first reservation will be duplicated to the repeating reservations.  In the groomer calendar, follow these steps:

  1. Select a time and date on the calendar to make the reservation.
  2. Select a pet.
  3. Select a service.
  4. Select any requested add-ons.
  5. Next to "Repeat Reservation" click "Select Dates".
  6. A pop-up window will appear which will allow you to select your desired repeating options.
  7. Review the selected dates.
  8. Click "Create Reservation".

See this video for more detail:

Adjusting Conflicting Repeat Reservations


When you select your repeating reservations, the dates you are selecting may conflict with a full groom schedule, closures for holidays, staff time off etc.  When there is a conflict for a repeating reservation, that reservation will be highlighted yellow and will have "Waitlist" as the status.  This is because there is a conflict and that reservation can't be made.  You are easily able to change this reservation by clicking the "Adjust" button.

When you click the "Adjust" button a pop-up window appears where you can change the desired reservation to a different time on the same day, you can select a different day, and you can even select a different groomer.  After adjusting the conflicting reservation the status will automatically update from the status of "Waitlist" to "Confirmed".  Click "close" in the top right of the screen closing the pop-up window.  This conflicting reservation will then be resolved and move onto the next conflict or you can click "Create Reservation" and your repeating reservations will be created.

See this video for detail:

Multiple Grooming Add-Ons Have Been Created


With this release you are now able to select more than one grooming add-on.  Next to the add-on there is now a drop down selector where you can choose to add up to 5 of those add-ons.  See the photo below for more detial:

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New Text Message Use Report


For our customers who have text message integration with Paw Partner you will now have a report showing your text message usage for the month.  Our Text Messaging plan is $10.99 per month with 700 messages included and 2 cents per message after 700.  Previously, since Paw Partner didn't have this report we had been giving unlimited messages for the $10.99 fee.  Beginning in December 2021, the message plans will go into effect.  The text message overages will be processed the first business day of the following month.  For example, December's text messages will be charged the first business day of January. To access the text message report go to 

Manager -> Reports -> Text Message Report

Note that the text messages seen in this report and charged are ONLY text messages sent by the business.  Incoming text messages are completely free to you.  You have full control over what text messages get sent.  We have full customization over what triggers a text being sent by your business.  To view and change what texts are sent by your business go to:

Settings -> Messaging

Next to "Enabled Text Messages" select the check boxes for which events you want texts to be sent for.  See photo for more details:

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Grooming and Training Update!

By Austin Thelen, 2021-11-04

Updates for 11/4/21


Today we have three small updates to the grooming and training sections in Paw Partner.  Below are the updates for both grooming and training in Paw Partner.

Today Tab Now Showing Kennel Number For Boarding And Daycare Pets


In the "Today" tab of the groomer and trainer dashboard, we have added the boarding/daycare service and kennel number under the "service" section.  See photo below for details:

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Service Count Number In The Groomer And Trainer Calendar


In both the individual and groomer/trainer overview calendars we have added a number under each staff member.  This number correlates to the amount of services booked for that staff member on that day.  See this photo for more detail:

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Staff Name Added To Cells In Groomer/Trainer Overview Calendar


In both the Groomer/Trainer overview calendar, we have added the staff name every four hours in the background cells for you to more easily see which staff member is on which lane.  We have also added the staff to the bottom scroll bar as well. See photo for detail:

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Thank you all for the great feedback we appreciate you helping us make the platform better!

Training Group Class Reservation Update

By Austin Thelen, 2021-10-20

New Booking Updates For Group Training Classes


Today's release features a new way of booking group training classes.  Based on feedback from our businesses, we have updated the look and flow of making a reservation for a training group class.  After the update, when selecting a group class, instead of having a calendar view pop up, we now list out all of the classes in one continuous view.  It is separated by month to limit the amount of scrolling needed by large facilities.

Business staff will always be able to see all classes.  Full classes will have a red banner instead of green making it easier to see which classes are full.  Customers will only be able to view full classes if the waitlist is enabled.  If waitlist is not enabled, then full classes will not be viewable for customers.  If there are no classes available for  the month, you can easily toggle to the next month.  We have also added a "Next Available Class" button that will take you to the next available class when there are no classes available for the remainder of the month.

Please see the screenshot below and let us know if you have any questions or feedback about this new feature!

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Customer Discount and Package Credit Updates

By Austin Thelen, 2021-09-23

Customer Discounts


In today's Paw Partner release, we have created a new Customer Discount option.  When you create and add a customer discount to a customer, it will be auto-applied whenever that customer makes a reservation or is checked out.

To create a customer discount, go to "Settings" -> "Pricing" -> "Discounts".  You can either modify an existing discount or create a new one.  When creating a discount, if you select the check box named "Customer Discount", then the discount that is created will be a Customer Discount that is not tied to a specific service. It can then be added to customers who you want to always get that discount.

After you have created a new customer discount, you can apply it to any of your customers.  To add the new discount, go in to the owner card by clicking on the owner's picture anywhere in Paw Partner.  In the "info" tab scroll down to the "discount" line and select which discount you would like.

One important thing to note - you can only select one customer discount to be auto-applied at checkout.  If you want to have multiple discounts for a single customer, you will need to combine them into one discount in the Pricing Settings section.

Customer Discounts are particularly useful for AAA, Military, AARP, and employee discounts.  See the video below for more information about how to create and use the new customer discount options!


Package Credit Updates


We have reworked how package credits work for Grooming and Training services.  You will now be able to use package credits for services that are "Grouped By Service" in the pricing settings area.

To access a list of your services that are grouped by service go to "Settings" -> "Pricing" -> "Grooming or Training" -> "Grouped By Service".  

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The services listed in the "Grouped By Service" will now let you use package credits for any service that is grouped together.

For instance, if you have a package for "Agility Training" and you have 2 trainers that teach "Agility Training", as long as they are "Grouped By Service" you will be able to use a package credit for either of the trainers classes.  This will also work for grooming - if for example you have a "departure bath" that multiple groomers perform, a package credit will work for any groomer performing that service as long as they are grouped by service.

New Quickbooks Integration!

By Austin Thelen, 2021-08-23

Paw Partner Integrating With Quickbooks Online!

We are excited to be integrating with the online version of Quickbooks.  Our integration with Quickbooks goes beyond the "Quickbooks friendly excel sheet export" that is standard in our industry and integrates our payment system directly into the online version of Quickbooks.

After your Quickbooks integration is enabled, when checking customers out, the transactions will flow directly into your Quickbooks account in real time.  An important note to make on these transactions are that any transaction where money was either collected or refunded will create an entry into Quickbooks.  Transaction using ONLY package credits or prepaid credits will not create entries into Quickbooks unless other items created a charge for the customer.  Furthermore, when you "bill out" income and are not collecting money, that transaction will not create an entry into Quickbooks.  When you collect that billed out income, you are collecting money and it will create an entry into Quickbooks.

Please see the video below for an overview of our Quickbooks integration and contact us at Support@pawpartner.com to speak with a representative for the steps to set up your Quickbooks integration.  Note that currently the QuickBooks integration is only available within the U.S.

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