In the beginning, we — Austin, Lindsay, and Mike — bought Hyline Hotel for Dogs, a boarding, daycare, grooming, and training facility, in 2015. At the time, the business averaged 25 dogs per day and saw stagnated growth. So we did what any savvy business owner would do — we worked hard to provide the best experience we could for both our animal and human customers. And sure enough, we started to grow, and fast. Soon, it became evident that we needed to upgrade our software. With post-it-notes and clipboards keeping track of all the vital information, it was time to find a better way.
An Important Realization
In 2017, Austin researched, demoed, and started the onboarding process with all the major pet software companies. But every single one fell short — and we just couldn’t wrap our heads around it. Why are software options created for the pet industry made by people who have very little knowledge of what it actually takes to run a pet facility? Our guess is you already know this too, and that’s why you’re currently reading our story. More importantly: why hasn’t anyone created a pet software mobile app? Sure, many claim to have one, but with limited features that don’t allow clients to book, or only offer a portal.
The Beginning Of Paw Partner
We decided to take matters into our own hands and create a customer-integrated mobile app, with the help of a talented team of developers.
Fast forward two years, Hyline now averages over 130 dogs per day running on Paw Partner. Paw Partner increased our efficiency, decreased reception staff by 1 full-time employee (giving our dogs more play time), increased safety for our pets, and dramatically increased our positive interactions with customers.
We’re excited to bring new solutions to the pet industry and help our peers grow stronger and safer. Simply put: We want to be the most efficient software out there—not only to help you improve your business, but to also create meaningful connections with your pets and their owners. That’s why we believe in Paw Partner.