Customer Discount and Package Credit Updates

user image 2021-09-23
By: Austin Thelen
Posted in: Dog Kennel and Dog Daycare

Customer Discounts


In today's Paw Partner release, we have created a new Customer Discount option.  When you create and add a customer discount to a customer, it will be auto-applied whenever that customer makes a reservation or is checked out.

To create a customer discount, go to "Settings" -> "Pricing" -> "Discounts".  You can either modify an existing discount or create a new one.  When creating a discount, if you select the check box named "Customer Discount", then the discount that is created will be a Customer Discount that is not tied to a specific service. It can then be added to customers who you want to always get that discount.

After you have created a new customer discount, you can apply it to any of your customers.  To add the new discount, go in to the owner card by clicking on the owner's picture anywhere in Paw Partner.  In the "info" tab scroll down to the "discount" line and select which discount you would like.

One important thing to note - you can only select one customer discount to be auto-applied at checkout.  If you want to have multiple discounts for a single customer, you will need to combine them into one discount in the Pricing Settings section.

Customer Discounts are particularly useful for AAA, Military, AARP, and employee discounts.  See the video below for more information about how to create and use the new customer discount options!


Package Credit Updates


We have reworked how package credits work for Grooming and Training services.  You will now be able to use package credits for services that are "Grouped By Service" in the pricing settings area.

To access a list of your services that are grouped by service go to "Settings" -> "Pricing" -> "Grooming or Training" -> "Grouped By Service".  

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The services listed in the "Grouped By Service" will now let you use package credits for any service that is grouped together.

For instance, if you have a package for "Agility Training" and you have 2 trainers that teach "Agility Training", as long as they are "Grouped By Service" you will be able to use a package credit for either of the trainers classes.  This will also work for grooming - if for example you have a "departure bath" that multiple groomers perform, a package credit will work for any groomer performing that service as long as they are grouped by service.