Austin Thelen

Training Booking Updates!

By Austin Thelen, 2021-08-23

New Update: Booking A Dog Training Reservation

After receiving some great feedback from our training businesses we have re-designed our training reservation system.  Our updates make the training booking to closely resemble our daycare booking system.  Scroll to the bottom for a video of how to use the new training reservation system.

Booking a Group Class:

When making a training reservation, you first select your pet, then you select your service.  The services are broken out by "Private Lessons" and "Group Classes".  Under group classes, select which class you would like to make a reservation for.  After selecting the class, a calendar will populate with a date selector at the top of the screen.  You can toggle forward, backward, or click the month to jump to a month you want to go to.  On the calendar you will see green boxes for the different trainers that teach that class.  The green boxes will show the FIRST date of the class.  When you click the green box, a window will pop up with details for all classes in that multi-class course.  If this is the class you would like to reserve, click "add to calendar" and then click save and continue.  The rest of the booking process is the same as before.  

Dog training.JPG

Booking a Private Lesson:

When making a private lesson reservation, you first select a pet and then select a service.  The services will be separated by "group class" and "private lesson".  Select which private lesson type you want.  After selecting your private lesson type, a calendar will appear.  You can then hover your mouse over the dates that you would like to make a reservation for and the different trainers who have availability for that day will appear.  Click the green box for the trainer you would like to reserve with.  After clicking the green box, a window will appear showing the available times for that trainer.  After selecting a time click "add to calendar".  After adding that reservation to the calendar you are able to select other dates and add them to the calendar as well.  Doing this, you are able to reserve multiple private lessons at one time.  After you have added all desired reservations to the calendar click "continue" and the rest of the booking process is the same as before.

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These updates are the first of our updates to our pet training module.  Our next updates will include on-going classes, trainer rosters and more so stay tuned!

Please see the video below for details of how to use our new training reservation system.

Austin Thelen

Partial Balance Payoff Feature!

By Austin Thelen, 2021-07-08

In today's release, we have created a new feature to partially pay off a customers balance.  Previously, to partially pay off a balance, you would need to prepay the amount that you wanted to partially pay off.  To simplify the process, we now have the ability to partially pay the balance at checkout without having to prepay.  

To partially pay off a balance, simply click the "charges" tab at checkout.  The individual bills now have an editable field which you can input how much you want to pay.  For example if you want to pay $50 of a $100 balance you are able to edit that field from $100 to $50.  This will not delete the remaining balance but will allow you to partially pay off the bill.

If you have multiple bills present and you want to partially pay off one of them, do not set the other bills to "0.00", as that is not a valid bill amount, you would just unselect any bill you do not want to pay off.

Please note that we have disabled the prepay option only at checkout if the owner has a bill on their account.  This will keep much cleaner reporting and will remind you to do a partial bill payoff instead of a prepay transaction.

Please see the video below for how to partially pay off a bill!  Please let us know if you have any questions!

Heat Waves Are Coming!

Dog Kennel Software.jpg

This summer is forecasted to be one of the hottest in history.  While this may be nice for people traveling to the beach, this brings additional risk to pet boarding and daycare facilities.  Our facility is in Northern Washington state and thus rarely gets severe heat waves.  When we do have heat waves come, we make sure to go over our 'Hot Weather Protocols' with all of our staff.  Below are the protocols we use to ensure the safety of the pets at our facility.

Play Groups:

When the weather gets above 90 degrees it is not safe to allow the dogs to run around too much. We will not be doing any playgroups outside to help prevent heat stroke. Limit dog's time outside to only what is necessary.


In order to determine if it is safe to use a gravel yard, grab a handful of rocks and clench it in your fist. If you cannot hold onto the rocks for 30 seconds, then they are too hot for the dogs paws! Even when they are border-line hot, we should be dousing the rocks with water continually. I have ordered more sprinklers to help us keep the rocks cool. Whenever possible, use the air-conditioned play rooms for activities. 


We need to be checking dog's water bowls with more frequency in the hot weather. Whenever walking through a boarding area, have a water jug on hand. All dog's water bowls need to be FULL at all times. You also need to be drinking more water yourself!



High body temperature (100-103°F and above) & stress can cause a pet to go into heat stroke. Dogs cool themselves by panting. However, there are a variety of dogs that have a harder time regulating their body temperature which causes them to overheat much more quickly:

  • Brachiocephalic dogs (Pugs, Bostons, Boxers, Pekingese, Frenchies, etc.)
  • Dark colored dogs (i.e. black, chocolate, dark grey)
  • Dogs who have very thick coats (Huskies, Malamutes, Newfoundlands, St. Bernards)


Heat stroke’s most often caused by leaving a dog out during the warm weather without access to water or shade. Excessive exercise can also lead to heat stroke symptoms – dogs who have a harder time regulating their temperature need to have limited activity during the hottest points of the day.


  • Uncontrollable panting
  • Rapid heart rate
  • Foaming at the mouth
  • Depression
  • Lethargy
  • Agitation
  • Vomiting and/or loss of consciousness
  • Tongue & gums can initially be bright red – as symptoms worsen they’d begin changing to grey/blue.


  • Bathe or hose down the dog with cool water until their temperature subsides.  Not too cold! We don’t want to shock their system

  • Moving a pet to a cool, well-ventilated space, then wrapping them in a wet, cold sheet or towel.

  • Use a digital thermometer to monitor a dog’s core temperature.

  • Contact a manager immediately so they can prepare to treat a dog for shock if symptoms continue or rush the dog to the emergency vet.


  • Re-fill kiddie pools during the warmer months at each rotation so dogs have access to cool & clean water.       
  • Do not have “at risk” dogs in play groups during the hottest points of the day.                                                         
  • Keep “at risk” dogs let outs short. Prioritize getting the kennels of these dogs clean first!                                             
  • Re-fill water bowls at the beginning & end of each rotation.                                                                                               
  • Give our larger, darker, hairier friends a deeper water bowl.                                                                                            
  • Make sure the fans and A/C are turned on & working properly at each rotation.

If you see a pet with heat stroke it is best to play it safe and seek veterinary care!  While the sun can make for a fun time with the dogs, if you don't pay attention to the risks involved, you may have dogs in danger and not even know it!  On these hot days it's also extremely important to make sure your staff stays hydrated, so remind your staff to drink plenty of water.  Stay safe and have fun out there!

Austin Thelen

New Release 5/20!

By Austin Thelen, 2021-05-20

Big New Paw Partner Release!

We are releasing a new feature update that we have been working on for a number of months.  We are really excited to make a number of areas easier in Paw Partner!  Please check out the information below for our main feature updates, and keep an eye out for the "Updates" section after the release.

New Daycare Reservation Update

This is our biggest feature update of this release.  Based on our compilation of great feedback from our customers, we have made our repeating daycare reservation process much more customizable and faster.  Please click the video below to see the new changes!

Merge Customer Account Tool

In this release, we have made a new tool that will allow staff with owner/manager permission levels to merge two accounts together.  This will help when duplicate accounts were accidentally made.  Please click the video below to see the new changes!

Changing Same Family Kennel In The Kennel Assignment Calendar

We have created the ability to move all pets from the same family from one kennel to another at one time without moving them individually. Please click the video below to see the new changes!

These are just our main features that are being released.  We have many other smaller changes, so be sure to check out the "Updates" section to see the rest of the updates.  We are always here if you have any questions or need anything at all, don't hesitate to reach out!


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