Austin Thelen

New Release 3/5!

By Austin Thelen, 2021-03-05

New Multiple (Enter Counts) Update

We are excited to release this long anticipated update.  When making a reservation or checking a pet in you and your customers are now able to select how many add-ons you would like on each day of their stay.  When you choose the Add On frequency option of "Multiple (Enter Counts)" Paw Partner will pull up a list of all the days of your reservation.  You will then be able to enter how many of that Add On you would like for each day of the stay.  When you complete the reservation/check in, the correlating tasks will be populated if set up in your settings.  See The photo below for clarification:

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Food And Med Profile Updates

To make the check in process even faster in Paw Partner we have released an update that allows staff or customers to update the food and medication for pets at anytime without making a reservation.  To access and update the food/med info without a reservation, click the pet card and then the home icon to get into the pet profile.  Then either click "Feeding" or "Medication".  In this section you or your customers are able to input any feeding or medication information.  

At Check in, you will see "Owner Provided Info" with the preset information set in the pet profile as a clickable option to add to the check in.  The automatically populated feeding and medication information will still replicate the same information they had last time they checked in, but you will also be able to see any changes made by the owner as well.  If you want to make any changes, you can select the "add" button if you do NOT want to save the entry to the pet profile, or if you click "Add And Save To Profile" then the new entry will be saved and seen by the pet owner.  See the video below for more clarification:

Austin Thelen

Recycle Bin and Grouped Settings Update

By Austin Thelen, 2021-02-18

Recycle Bin Update

To give our businesses more flexibility with restoring deleted items we have created a new Recycle Bin feature.  Owners and managers can access this by going to the Managers tab and "Recycle Bin".  In the recycle bin you can easily restore deleted items which essentially un-deletes items you have deleted.  Note that for cancelled reservations you will still restore them in the "canceled" tab within the "Reservation" tab.  Also the recycle bin will restore deleted items but does not "roll back" any modifications, only deleted items.  Some of the items that can be restored from deletion is:

1) Pet Card
* tags, scores, notes (facility, groom, train)
2) Tasks
*add on, single, multiple recurring
3) Playgroups
4) Time Clock entries from time clock and staffing->members->edit hrs
5) Schedule -> Staff shifts
6) Elimination report entry
7) Staff member
8) Job type
9) Notices
10) Service Hrs
11) Settings -> holiday
12) Facility area
13) Settings -> Service
14) Settings -> Kennels
15) Settings -> Pricing (both single and grouped)
16) Settings -> questions
17) Settings -> agreement
18) Manager -> Payment entry

To see this feature look at the picture below:

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Grouped Service And Pricing Settings For Groomers And Trainers

Paw Partner allows many customized services and pricing rules for individual employees.  With all of the customization, this can create many service and pricing options for groomers and trainers.  To simplify this process we have created the ability to have "grouped" services and pricing.  In the grouped tab you will be able to create, modify, or clone services that apply to multiple employees at once.  Note that for service or prices to be grouped they need to be identical for all employees selected.  If you want different pricing or services for different employees you can still do that in the individual service tab.  To see more information see the video below.

Austin Thelen

New Release 1/29!

By Austin Thelen, 2021-01-29

New Checkout Flow

After compiling a lot of great feedback from our amazing customers we have updated our checkout flow.  In today's release you will notice some changes in the checkout screen.  The biggest change that we made was to create a "final charges" screen that allows you to see all of the charges before actually checking out.  See the video below for the new flow at checkout!

With this new checkout flow, you are also able to send custom invoices to customers before the pet checks out, see the video below for details!

Also after todays update you will be able to create a custom invoice for a pet without checking them in or making a reservation.  See video below for details!

Save Photos In The Elimination Report

Today's release now allows you to save photos directly in the elimination report.  These photos will also show up directly in the stay report so you have all of your important information in one place!  See video below for details!

Austin Thelen

New Birthday Report!

By Austin Thelen, 2021-01-21

A New Birthday Report

In today's release, we created a new Birthday Report.  You can access this in the Dashboard -> Reports -> Birthday.

At the top of the screen you can toggle to whichever month you would like.  The default view shows a calendar for the current month and will ONLY show pets who are scheduled for a service at your facility AND have a Birthday on that day.

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There is a red button on the top right of the screen that lets you toggle to show "All Pets".  Selecting "All Pets" will show you all of your customer's pets who have birthdays on these specific days regardless if they have a reservation or not!

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