New Update 11/19

user image 3 years ago
By: Austin Thelen
Posted in: Dog Kennel and Dog Daycare

Grooming Repeating Reservation Update

We are excited to release a new update to allow staff to be able to create repeating grooming reservations.  This update only allows staff to create repeating reservations, customers will still have the same reservation process as before.

Creating A New Repeating Grooming Reservation

To create a repeating grooming reservation you must do so in the groomer dashboard.  This will not be available through "Quick Reservation" or "Create Reservation".  In the groomer dashboard, go to either a groomer's calendar or the overview calendar.  Note that whatever service and add-ons you select for the first reservation will be duplicated to the repeating reservations.  In the groomer calendar, follow these steps:

  1. Select a time and date on the calendar to make the reservation.
  2. Select a pet.
  3. Select a service.
  4. Select any requested add-ons.
  5. Next to "Repeat Reservation" click "Select Dates".
  6. A pop-up window will appear which will allow you to select your desired repeating options.
  7. Review the selected dates.
  8. Click "Create Reservation".

See this video for more detail:

Adjusting Conflicting Repeat Reservations

When you select your repeating reservations, the dates you are selecting may conflict with a full groom schedule, closures for holidays, staff time off etc.  When there is a conflict for a repeating reservation, that reservation will be highlighted yellow and will have "Waitlist" as the status.  This is because there is a conflict and that reservation can't be made.  You are easily able to change this reservation by clicking the "Adjust" button.

When you click the "Adjust" button a pop-up window appears where you can change the desired reservation to a different time on the same day, you can select a different day, and you can even select a different groomer.  After adjusting the conflicting reservation the status will automatically update from the status of "Waitlist" to "Confirmed".  Click "close" in the top right of the screen closing the pop-up window.  This conflicting reservation will then be resolved and move onto the next conflict or you can click "Create Reservation" and your repeating reservations will be created.

See this video for detail:

Multiple Grooming Add-Ons Have Been Created

With this release you are now able to select more than one grooming add-on.  Next to the add-on there is now a drop down selector where you can choose to add up to 5 of those add-ons.  See the photo below for more detial:

grooming software.JPG

New Text Message Use Report

For our customers who have text message integration with Paw Partner you will now have a report showing your text message usage for the month.  Our Text Messaging plan is $10.99 per month with 700 messages included and 2 cents per message after 700.  Previously, since Paw Partner didn't have this report we had been giving unlimited messages for the $10.99 fee.  Beginning in December 2021, the message plans will go into effect.  The text message overages will be processed the first business day of the following month.  For example, December's text messages will be charged the first business day of January. To access the text message report go to 

Manager -> Reports -> Text Message Report

Note that the text messages seen in this report and charged are ONLY text messages sent by the business.  Incoming text messages are completely free to you.  You have full control over what text messages get sent.  We have full customization over what triggers a text being sent by your business.  To view and change what texts are sent by your business go to:

Settings -> Messaging

Next to "Enabled Text Messages" select the check boxes for which events you want texts to be sent for.  See photo for more details:

kennel software.JPG